Frequently Asked Questions

 

When do you add new pieces?

Usually 2-3 times a week!

New releases will be announced over on our instagram page @brandy.snap, or sign up to our mailing list to get notified!

Do you offer returns?

We have a no return policy. Make sure you read our best fit suggestions and our description of the items condition before purchasing. 

If you have additional questions feel free to send a direct message on instagram @brandy.snap

How do I track my order?

Once your order is processed, check your emails for the tracking number and head to the courier website, and add your tracking number. 

https://www.nzpost.co.nz/

How can I contact you?

Email on: brandysnapshop@outlook.com 
Message on Instagram: @brandy.snap

What will my order be packaged in?

Your order will be sent in either:

- a cardboard box
- a recyclable paper courier bag
- a compostable plastic free courier bag
- a 100% recycled plastic courier bag